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Privacy Policy

Introduction

At Next Era Engineering, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Details:

  • Name, contact number, and email address
  • Property address or project location
  • Service preferences and requirements
  • Communication records and submitted forms

Technical Data:

  • Browser type and device information
  • IP address and session activity
  • Pages visited and time spent on our site
  • Cookies or analytics data to improve performance

How We Use Your Data:

We process your information to:

  • Respond to inquiries and provide requested services
  • Confirm eligibility for ECO4 support programs
  • Communicate project updates or confirmations
  • Ensure compliance with industry standards and regulations

Your personal data is treated with strict confidentiality and never shared for marketing purposes without your consent.

Data Protection:

We follow strong digital and physical security measures to protect your information. Only authorized team members can access sensitive data, and all handling meets GDPR and data privacy requirements.

Complaint Policy

Service Call Policy

A standard service call fee applies for all scheduled visits. If our engineers determine there’s no technical fault during inspection, the fee remains applicable as it covers travel, diagnostics, and evaluation. Additional charges may apply for urgent or after-hours assistance.

Technical Data:

  • You’ll receive a clear estimate before any visit.
  • Our specialists will inspect and provide a detailed service report.
  • If repairs are required, the call-out fee will be included in your final cost.

How to Submit a Complaint

We aim to resolve all concerns quickly and professionally. You can reach us through:

Mail: info@nexteraengineering.co.uk

Website: https://nexteraengineering.co.uk

Phone: 07454210918

Resolution Timeframes

  • Emergency or Critical Issues: Within 24 hours
  • General Issues: Within 3–5 working days
  • Complex Matters: Within 7 working days

We review all complaints thoroughly and respond with clear solutions or next steps.

Terms of Service

Scope of Work

Next Era Engineering offers a wide range of services, including:

  • ECO4 energy-efficiency upgrades
  • Central heating and insulation installation
  • Renewable energy system support
  • Home energy assessments and consultations
  • General maintenance and aftercare

Service Standards

  • Emergency Visits: Within 2–4 hours
  • Standard Visits: Within 24 hours
  • Planned Installations: As agreed with the client

All engineers are certified, trained, and equipped with industry-approved tools. We maintain strict safety practices and ensure every project meets regulatory compliance.

Warranties and Payments

  • All installation work is covered by a workmanship guarantee.
  • Manufacturer warranties apply for all supplied products.
  • Call-out and inspection fees are payable after each visit.
  • Payment terms: Within 30 days of invoice. Late fees may apply.

Quality Assurance Policy

Our Commitment to Excellence

At Next Era Engineering, quality is at the heart of everything we do. We aim to provide dependable, efficient, and environmentally responsible energy solutions that improve comfort and lower energy costs.

Quality Control Practices

  • Regular monitoring and performance audits
  • Preventive maintenance and ongoing improvement plans
  • Integration of customer feedback to enhance services
  • Continuous training and skill development for all staff

Customer Focus

We believe every project should deliver measurable value and long-term satisfaction. Through professionalism, innovation, and ethical standards, we ensure our clients receive the best results — every time.